Hospital gets high scores in patient satisfaction

The results are in, and the Deep River and District Hospital (DRDH) continues to demonstrate high levels of patient satisfaction, well above the provincial and Champlain LHIN averages for the 2017-18 year.

Patients who have been admitted to hospital, or have visited the Emergency Department, are randomly selected through National Research Corporation Health (NRC Health) to receive a standardized survey to provide feedback regarding the care that they received.

Standardized patient experience surveys and measures are utilized across Ontario to support consistent measurement and benchmarking of care provided in emergency and inpatient care units.

DRDH has demonstrated consistently high levels of patient satisfaction, and continues to remain above provincial and Champlain LHIN averages in overall performance, as well as in several key indicators in the 2017-18 fiscal year.

For example, the survey indicates that 90 per cent of patients “would recommend” DRDH, compared to the provincial average where only 65 per cent of people would recommend the hospital they visited.

Further, DRDH received an “overall rating” score of 75 percent, compared to the provincial average of 55 per cent.

Both of these indicators improved in 2017-18 from the already high scores received the previous year.

> for the full story, pick up a copy of the Oct. 10 NRT…